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How do I create and manage tickets in HESK?

You can create and manage tickets in HESK by accessing the ticketing system and using the various tools and features to track and respond to customer inquiries and issues.
How to Setup OAuth in Hesk
How to Setup Gmail OAuth authentication for use with Hesk
How to Setup Microsoft 365 OAuth authentication for use with Hesk
How do I populate "Submit a ticket" form fields?

As of version 2.6.x HESK allows you to automatically fill the "Submit a ticket" form fields with custom values.

Is there a HESK support forum?

Support for the free HESK is provided on the sister website public support forum:

HESK Knowledgebase

Click to go to HESK Knowledgebase  
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How do I contact technical support for PETra?

Category: PETra

You can contact technical support for PETra by submitting a support request through the software, contacting the vendor's support team, or consulting the software documentation.

How do I restore my Tridium Niagara system from a backup?

Category: Tridium Niagara

To restore your Tridium Niagara system from a backup, navigate to the Restore section in the Niagara Workbench, select the backup file you want to restore, and follow the prompts to restore the system...

How to Setup Microsoft 365 OAuth authentication for use with Hesk

Category: Knowledgebase

This guide works with Hesk version 3.4.0 and newer. To use OAuth, please upgrade to the latest version of Hesk. Setting up OAuth (modern) authentication requires a bit of work and configuration;...

How do I populate "Submit a ticket" form fields?

Category: Knowledgebase

As of version 2.6.x HESK allows you to automatically fill the "Submit a ticket" form fields with custom values. To fill an input field, the data needs to be sent to the "Submit a ticket" form in eithe...

Zebra Barcode reader (Zebra DS8100), Control Characters Are Not Being Transmitted

Category: General

Control Characters Are Not Being Transmitted Article ID:000013301  •  November 15, 2022 This article resolves the issue where Control characters are not transmitted by the scanner. Issue / Question ...

How do I access my Office 365 account?

Category: Office 365

You can access your Office 365 account by visiting the Office 365 portal and entering your login credentials.

HESK Knowledgebase

Category: Knowledgebase

Click to go to HESK Knowledgebase  

Tridium Niagra Admin User

Category: Tridium Niagara

How do I set up alarms in Tridium Niagara? (test import into knowledgebase from ticket)To set up alarms in Tridium Niagara, navigate to the Alarms section in the Niagara Workbench, click on the Add bu...

Is there a HESK support forum?

Category: Knowledgebase

Support for the free HESK is provided on the sister website public support forum: PHP Junkyard support forum  Please: search the forum first before asking a question provide as much information abou...

How to Setup Gmail OAuth authentication for use with Hesk

Category: Knowledgebase

This guide works with Hesk version 3.4.0 and newer. To use OAuth, please upgrade to the latest version of Hesk. Setting up OAuth authentication requires a bit of work and configuration; please b...

How to Setup OAuth in Hesk

Category: Knowledgebase

This guide works with Hesk version 3.4.0 and newer. To use OAuth, please upgrade to the latest version of Hesk. Setting up OAuth (modern) authentication requires a bit of work and configuration;...

How do I create and manage tickets in HESK?

Category: Knowledgebase

You can create and manage tickets in HESK by accessing the ticketing system and using the various tools and features to track and respond to customer inquiries and issues.