How do I contact technical support for PETra?

Category: PETra

You can contact technical support for PETra by submitting a support request through the software, contacting the vendor's support team, or consulting the software documentation.

How do I restore my Tridium Niagara system from a backup?

Category: Tridium Niagara

To restore your Tridium Niagara system from a backup, navigate to the Restore section in the Niagara Workbench, select the backup file you want to restore, and follow the prompts to restore the system...

How to Setup Microsoft 365 OAuth authentication for use with Hesk

Category: Knowledgebase

This guide works with Hesk version 3.4.0 and newer. To use OAuth, please upgrade to the latest version of Hesk. Setting up OAuth (modern) authentication requires a bit of work and configuration;...

How do I populate "Submit a ticket" form fields?

Category: Knowledgebase

As of version 2.6.x HESK allows you to automatically fill the "Submit a ticket" form fields with custom values. To fill an input field, the data needs to be sent to the "Submit a ticket" form in eithe...

Zebra Barcode reader (Zebra DS8100), Control Characters Are Not Being Transmitted

Category: General

Control Characters Are Not Being Transmitted Article ID:000013301  •  November 15, 2022 This article resolves the issue where Control characters are not transmitted by the scanner. Issue / Question ...

How do I access my Office 365 account?

Category: Office 365

You can access your Office 365 account by visiting the Office 365 portal and entering your login credentials.